Creative thinking that delivers results

09 Jul
customer satisfaction, customer service, customer expectations, marketing strategy, content strategy

I’ll be the first to admit it – my expectations around customer service are pretty high, both as a customer and as a service provider. I have a vision for what I believe is quality service and I constantly challenge myself to ensure these views are reasonable and realistic. When it comes to customer service, nothing irritates me more than those businesses that portray themselves as customer-centric and customer-first in all their marketing messages but then knowingly and consciously do the complete opposite.

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